Frequently Asked Questions

The Trade In for Business Program, provided by Brightstar, provides businesses with the opportunity to receive monetary value for their current devices.
iPhone / iPad / Smartphone and Mac products are accepted for Trade-In as part of the Trade In for Business Program. Please refer to the eligible device list detailed within the portal for a full list of eligible devices
The Trade-In process through Trade In for Business is an efficient process that enables you to unlock the residual value of your devices. The process is designed to be quick and easy, and you can monitor your transaction(s) every step of the way through your secure account in the Trade In for Business portal. The end to end process time is dependent on a number of factors, however, payment will be processed within 30 days from point of invoice
Only eligible devices are accepted as part of the Trade In for Business program. A full list of eligible devices is available within the Trade In for Business portal
If your device is not listed, unfortunately it is not eligible for the Trade In for Business program.
Trade In for Business is a bulk recycling service and therefore we ask that there is a minimum combination of 10 units (iPhone / iPad / Smartphone) or 5 Macs in each transaction. For smaller volumes, please use the Apple GiveBack program available in Apple Retail or Online
There is no maximum Trade-In volume. Brightstar are equipped to support large volume Trade-In.
Brightstar do not accept non-working devices. If we receive an item which is identified as non-working, we will recycle the device or return it to you dependent on your requirements.
Brightstar do not accept product that has not undergone unauthorised repairs and / or modifications.
For iPhone / iPad / and Smartphone we only ask for the device itself. When trading in a Mac, we do ask for its appropriate accessories such as chargers, mouse and keyboard. It is important to include these items as they may affect your final quote.
Please remove any SIM or SD (Memory) cards before sending the devices to Brightstar. Unfortunately we will be unable to return any sim cards / SD cards which are sent to us. All such items are destroyed and disposed of securely and sustainably upon receipt.
Please ensure the any "Find my Device" lock is switch off prior to Trade-In
To turn “Find my iPhone/iPad” off: Go to Settings > iCloud > Turn off “Find my iPhone/iPad". If required, please refer to the following link to turn off Find My device for iPhone or iPad: https://support.apple.com/kb/PH19302?viewlocale=en_GB&locale=en_GB  To Turn off "Find My Mac" Choose Apple Menu > System Preferences, then click iCloud > Deselect the Find My Mac checkbox. If required, please refer to the following link to turn off Find My device for Mac: https://support.apple.com/en-gb/HT201065.  If you need further assistance, you may contact our customer service team at email: AppletradeinforBusiness.UK@brightstar.com
All locks need to be removed from the device prior to shipping to Brightstar. We recommend restoring the device back to factory settings which will also erase all personal data. Please ensure you back up your data before restoring the device to factory settings.
We recommend all data be removed from the device prior to Trade-In. Please ensure you back up your data before restoring the device to factory settings. We are unable to return any data not removed from the device prior to Trade-In. It is your responsibility to remove any data held on your device. If you fail to remove data from your device, you agree to release Brightstar from all claims, losses or damages with respect to the use of your personal data or your SIM card / SD card. Any SIM or SD cards received by Brightstar UK are non returnable and will be destroyed.
To permanently remove all your personal content and settings please follow these steps: For iPhone / iPad, please Go to Settings > General > Reset, then tap Erase All Content and Settings. For further Support please reference: https://support.apple.com/en-gb/HT201351. For Mac devices: please remove all personal content from your device. For further support please reference: https://support.apple.com/en-gb/HT201065. For Non-IOS devices: Select Menu > Settings > Back-up & Reset > Factory Data Reset > Delete All
Brightstar removes all data from devices upon receipt. Brightstar understand the importance of data security and secure data erasure and are committed to ensuring all data is securely managed. Brightstar use the latest Blancco Certified Data Destruction Tools Blancco data erasure meets the most rigorous standards for secure data erasure, as set forth by government agencies across the globe and offers 100% compliance with regulatory standards.
please request proof of data erasure by contacting our customer service team at email: AppletradeinforBusiness.UK@brightstar.com
The original quote is a indicated value and is subject to change upon inspection. Final valuation is subject to quality and eligibility inspection at Brightstar
Once you have placed an order and your account has been set-up, you can request packaging to be delivered to your nominated collection address through the Trade In for Business online portal. Once packaging has been delivered, please prepare and package the device/s ensuring that they match the device/s detailed in your quote. Once the device/s are ready for collection, please request collection through the Trade In for Business portal
Once you have received your packaging, please prepare and package the devices, ensuring that they match the devices detailed in your quote. Please Disable Find my iPhone / iPad / Mac on all devices. For assistance in disabling, please refer to the Apple Support guides (https://support.apple.com/kb/PH19302?viewlocale=en_GB&locale=en_GB) or your Apple Business contact. Remove all data from each device, Remove all SIM cards from each device, Remove all memory cards from each device (Non-iOS only), Check that optical drives and ports are clear (Mac only), Securely pack each device in the packaging supplied, Remember to include any peripherals specified (e.g. Mac charging adapter, keyboard or mouse). Once devices are packaged, please request collection. Once collection has been requested collection will be made within 1-2 working days
If you have requested packaging and not received it, please contact our customer service team at email: AppletradeinforBusiness.UK@brightstar.com
To arrange shipment of more packaging, please contact our customer service team at email: AppletradeinforBusiness.UK@brightstar.com
If your collection fails, please contact our customer service team at email: AppletradeinforBusiness.UK@brightstar.com to re-arrange collection
We require company details and documents to enable customer set-up and payment
All items received undergo a lost blocked an stolen check. If the device(s) are identified as Lost, Blocked or Stolen, Brightstar will contact you to advise of the recorded device status. If your device is registered as 'lost or stolen' the relevant authorities will be notified. If the device is registered incorrectly as 'Lost & Stolen then you may contact our customer service team at email: AppletradeinforBusiness.UK@brightstar.com  where they will advise you of what you can do to remove the device from the register. (Please refer to the Trade In for Business Terms and Conditions for further information)
Upon inspection for your devices we may have identified an issue/issues with a device/devices that has prompted a reduction in your quote. We will provide specific feedback, and where possible, photographic evidence of the issue or issues.
If you do not wish to proceed with the Trade-In, please reject the final valuation / quotation. Devices will be returned free of charge within 5-7 days of rejection. Should you require any further support, please contact our customer service team at email: AppletradeinforBusiness.UK@brightstar.com
The initial quotation is valid for 21 days. The customer must register their details and accept the quotation within 21 days in order for the quotation to remain valid
If it has been over 21 days since you placed your order and your quote has expired, you can simply place another order. Please be advised, device pricing is subject to change over time
You will receive a communication advising you of the inspected value and you will have 21 days to accept or reject our revised offer.
As long as the devices are eligible, you will receive a valuation of the devices physically received. You will have 21 days to accept or decline the offer.
Following acceptance of the final valuation payment will be made directly via Bank Transfer using the account details provided within 30 days from point of invoice receipt / acceptance
The status of your Trade-In can be viewed by accessing the Trade In for Business online portal account. Should you require any further support, please contact our customer service team at email: AppletradeinforBusiness.UK@brightstar.com
You have the option of cancelling the initial quotation or alternatively rejecting the final valuation. Should you require your transaction cancelling at any other time during the process, please contact our customer service team at email: AppletradeinforBusiness.UK@brightstar.com
Unfortunately we were unable to proceed with the quotation as the order was not eligible for Trade In for Business and/or we were unable to complete account set-up. Devices will be returned within 5-7 working days. If you require any further assistance, please contact our customer service team at email: AppletradeinforBusiness.UK@brightstar.com
Brightstar view data security with paramount importance . All information is secure retained and is treated in accordance with obligations and commitments set forth in its Privacy Policy and T&C. For further information please refer to our Privacy Policy and Terms and Conditions
All devices undergo a complete data erasure process and are thoroughly inspected by a technician to assess their condition. Once the transaction is complete, those devices in good working order will be reused. If the device is not of a suitable working condition for resuse, it will be recycled in an environmentally responsible manner
Brightstar is committed to comply with the WEEE directive, The Waste Electrical and Electronic Equipment Directive (WEEE Directive) is the European Community directive 2012/19/EU on waste electrical and electronic equipment (WEEE). Where possible Brightstar will ensure the reuse of devices. If this isn’t possible, devices are recycled in an environmentally responsible manner
If you require any further assistance, please contact our customer service team at email: AppletradeinforBusiness.UK@brightstar.com
The inspection process is typically commenced within 24 hours of the devicess being delivered at Brightstar. The inspection lead-time will be largely be dependant upon the volume of devices Traded-In. You will be notified once inspection of your devices is complete
Devices will be returned within 5-7 working days upon request. All orders are securely packaged prior to return. If you have any special delivery requirements, please contact our customer service team at email: AppletradeinforBusiness.UK@brightstar.com
Brightstar will only return devices to the address of origin or collection
For further assistance or support, please contact our customer service team at email: AppletradeinforBusiness.UK@brightstar.com
Brightstar provide fully certified proof of data erasure. Should you require any further support, please contact our customer service team at email: AppletradeinforBusiness.UK@brightstar.com
No, but our terms and conditions require you to acknowledge that you are the owner on record of the device and entitled to trade it.
    Component
    Eligible
    Non-Eligible
    Power
  • Device powers on and is able to hold a charge
  • Hard reset can be performed to confirm that the device turns on and off
  • Power connection port does not have significant damage
  • Device does NOT power on or hold a charge
  • Hard reset cannot be performed to confirm that the device turns on and off
  • The power connection port shows signs of damage, such as corrosion
    Display
  • Display has only minor scratches or scuffs
  • Edges on the display has six or less minor chips
  • Display does not have any cracks or fractures
  • “Slide to Unlock” bar functions properly to unlock or lock the device with no issues
  • Device display has deep scratches or severe scuffs
  • Edges of the display has seven or more minor chips or any major chips
  • Device display has one or more cracks or fractures
  • “Slide to Unlock” bar does not function properly to unlock or lock the device
  • Device display shows signs of discoloration
    Enclosure
  • Device enclosure has only minor scratches or scuffs from normal wear and tear
  • There are no cracks, splits, or fractures on the enclosure
  • Device enclosure has significant damage beyond normal wear and tear
  • There are splits, cracks, or fractures on the enclosure
    Keys / Buttons
  • All buttons on the device are present and working properly
  • The On/Off switch on your device puts the device in standby mode
  • Home Button on the device returns the user to the Home screen
  • Device is missing buttons or has buttons that are not working properly
  • The On/Off switch does NOT put the device in standby mode
  • Home Button on the device does NOT return you to the Home screen
    Liquid Damage
  • Device has no signs of rust or corrosion in the headphone jack, SIM card slot, or charging port
  • No visible signs of liquid under the display
  • Device has obvious signs of rust or corrosion in the headphone jack, SIM card slot, or charging port
  • Visible signs of liquid under the display
    Peripherals* (Mac ONLY)
  • Power adaptor in good, working condition
  • All keys on keyboard present and functional
  • Mouse present and functional
  • Power adaptor has exposed wires, DIY fixes or is non-functional
  • Keyboard is missing keys and does not function
  • Mouse does not function

*Please note that Brightstar does NOT accept any devices with counterfeit or third party parts. Brightstar also does NOT accept devices with unauthorised modification

*Note: Keyboard and mouse are only applicable in the case of iMac / MacPro / Mac Mini

*Please ensure that Find My Device locks are removed prior to Trade-In. If Find My Device locks are not removed prior to Trade-In this could result in return of your devices